Privacy Policy

1. Information We Collect

When you interact with AI Genie Solutions — through our website, intake form, client portal, or any of our services — we may collect the following categories of information:

Information You Provide Directly

• Identity information: First name, last name, job title
• Contact information: Email address, phone number
• Business information: Company name, website URL, industry, tools used, business description
• Payment information: Billing details processed securely by Stripe. We do not store, transmit, or have access to your full card number, CVV, or bank account details.
• Communications: Messages you send us via email, the client portal, or our chat widget
• SMS consent: Records of your opt-in to receive SMS messages from us, including the date, time, and method of consent

Information Collected Automatically

• Usage data: Pages visited, time on site, referring URL, browser type, operating system
• Cookies and tracking technologies: See Section 7 for details
• IP address and approximate location

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To build, configure, deploy, and maintain your contracted AI services
• Communications: To send appointment reminders, booking confirmations, project updates, and support responses via email or SMS
• Marketing communications: To send promotional messages, newsletters, or service announcements — only with your explicit consent. You may opt out at any time.
• Payment processing: To issue invoices, process payments, and manage your billing via Stripe
• Portal access: To create and manage your client portal account
• Analytics and improvement: To understand how our website and services are used, and to improve them over time
• Legal and compliance: To comply with applicable laws, regulations, and legal obligations

3. SMS Messaging Disclosure

SMS messages from AI Genie Solutions may include:

• Appointment reminders and booking confirmations
• Project status updates and milestone notifications
• Responses to support inquiries you initiate
• Promotional offers (only with separate marketing consent)

We collect and store records of your SMS consent in accordance with TCPA regulations and Twilio A2P 10DLC requirements. Your consent to receive SMS messages is never a condition of purchasing any service.

To opt out of SMS communications at any time, reply STOP to any message or contact us at info@geniesolution.ai.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party providers solely to deliver our services. These providers process your data only as directed by us and are contractually prohibited from using it for any other purpose:

• Stripe — Payment processing (stripe.com/privacy)
• Anthropic — AI language model powering our AI assistants (anthropic.com/privacy)
• Twilio — SMS and communication delivery (twilio.com/legal/privacy)
• Calendly — Appointment scheduling (calendly.com/privacy)
• Google Analytics — Website analytics (policies.google.com/privacy)

Legal Requirements

We may disclose your information if required to do so by law or in response to a valid legal process (such as a subpoena or court order), to protect the rights or safety of AI Genie Solutions or others, or to enforce our Terms of Service.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify active clients of any such change.

5. Data Retention

• Client data is retained for the duration of the active service relationship.
• After cancellation or termination, your data is retained for 30 days and then permanently deleted, unless you request earlier deletion.
• Payment records and invoices may be retained for up to 7 years in accordance with financial record-keeping requirements.
• SMS consent records are retained for a minimum of 4 years to comply with TCPA requirements.
• You may request deletion of your personal data at any time by contacting info@geniesolution.ai. We will process deletion requests within 30 days.

6. Your Rights

You have the following rights with respect to your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct any inaccurate or incomplete data
• Deletion: Request that we delete your personal data (subject to legal retention requirements)
• Opt out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly
• Opt out of SMS: Reply STOP to any SMS message, or contact us at info@geniesolution.ai
• Data portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, contact us at info@geniesolution.ai. We will respond within 30 days.

7. Cookies

We use cookies and similar tracking technologies on our website. See our Cookie Policy for full details.

Essential Cookies

These cookies are required for the website and client portal to function correctly. They cannot be disabled without breaking core features such as login sessions.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. This data is aggregated and anonymized. Google Analytics may set cookies including _ga and _gid.

No Advertising Cookies

We do not use advertising networks, retargeting pixels, or third-party tracking cookies for advertising purposes.

You can disable cookies in your browser settings at any time. Note that disabling essential cookies will affect website functionality.

8. Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures, including:

• SSL/TLS encryption on all data transmission between your browser and our servers
• Dedicated, secured servers for data storage — not shared hosting
• Access controls limiting data access to authorized personnel only
• Password hashing using industry-standard algorithms — we never store passwords in plain text
• Regular security reviews of our infrastructure and code

While we take all reasonable precautions, no method of data transmission or storage is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

9. Children's Privacy

Our services are intended for business use and are directed at adults. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

If you believe we have collected information from a child under 13, please contact us immediately at info@geniesolution.ai.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@geniesolution.ai
• Phone: (656) 206-6200 — Mon–Fri, 9am–6pm EST
• Address: Tampa, FL

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page.

For active clients, we will provide at least 14 days' advance notice of any material changes via email, so you have time to review them before they take effect.

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.